Outdoor Voices selects Nedap to unlock best-in-class omnichannel services

Boston, MA, September 5, 2019

Digital-first activewear brand implements RFID inventory management to improve web order fulfillment and on-shelf availability

Today Nedap announces that digital first activewear brand Outdoor Voices has selected !D Cloud, Nedap’s leading RFID inventory management platform. One of the key objectives within this deployment is achieving full inventory visibility. This implies that all items, whether located in the distribution center or in stores, are consolidated into one centralized inventory hub. This allows Outdoor Voices to further unlock omnichannel services, such as ship-from-store, without the need for separate stock in order to fulfill web orders and replenish stores.

“Outdoor Voices is a revolutionary brand that’s a prime example of fulfilling the omni-channel dream, merging the online and offline experience into one omni-channel”, says Rob Schuurman, President Retail Nedap Inc. “They selected the !D Cloud as a turn-key solution to further enable the omni-channel journey to their customers. One of the key objectives is achieving full and reliable inventory visibility throughout their retail chain to successfully deliver concepts like ship-from-store and BOPIS.”

Stores are community drivers and act as hubs for Recreation and #DoingThings

Nate Peterson, Vice President of Supply Chain at Outdoor Voices comments: “For us as a digitally native brand, it’s important that our online experience mirrors that of our shops and this plays an important part in our strategy of activating locally and amplifying digitally. Our job is ensuring that we have the key partners in place who can provide best-in-class experiences for our customers so that regardless of whether or not they purchase online or through our shops, we send them home with the apparel they’ve been looking for.”

RFID is a no-brainer

The Outdoor Voices team already had experience using RFID and knew the value it brings retail organizations. Kevin Harwood, Vice President of Technology at Outdoor Voices explains: “Nedap enables our store employees to better manage our omnichannel experience, where we can complete inventory counts with 99 percent accuracy and therefore expose our customers to every last unit available within our inventory. This coupled with the seamless integration of our newly implemented NewStore technology will ensure we can serve our customers wherever they are located, online or offline.”

Ship-from-store

As a digital-first company, online orders play a significant part of Outdoor Voices’ business. Order fulfillment therefore is crucial. One of the key results of the pilot project is that the amount of lost sales due to inaccurate stock dropped significantly. Web orders are located and picked from store shelves using Zebra RFID handhelds equipped with the !D Cloud app. Orders are then shipped from there when they are not available in the distribution center. In addition, in-store safety stocks can be lowered as full inventory visibility allows for efficient replenishment.
Besides the benefits to their omnichannel journey, the use of RFID allows for increased product availability and improved on-shelf availability that has ultimately transpired in a lift for Outdoor Voices.

Hilbert Dijkstra, Director of Business Development for !D Cloud Americas says: “Full inventory visibility paves the way to unmatched omnichannel services, allowing Outdoor Voices to continue their journey of building the No. 1 digital activewear brand. We are looking forward to continuing our partnership with this young and ambitious retailer, enabling them to do what they do best: grow their community and serve them in the best possible way. Wherever, on whichever social platform, and whenever they decide to buy”.

 

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Media contact:
Ilse Protsman
Marketing Communications Manager
 +31 (0)544 47 19 18
+31 6 55 41 51 67
ilse.protsman@nedap.com
www.nedap-retail.com 

Les solutions de caisse intégrées de Nedap dynamisent les ventes et réduisent les pertes

Pays-Bas, Groenlo, 3 septembre 2019

La première antenne RF introduite dans le secteur du retail alimentaire permet aux retailers de combiner sécurisation des articles et convivialité pour les clients
Nedap a annoncé aujourd’hui le lancement de son antenne Checkout, destinée à la prévention des vols dans le secteur alimentaire du retail. L’antenne Checkout permet d’atteindre un taux de réactivité des alarmes de quasiment 100 %, sans surcoûts associés au recrutement de vigiles. Cette solution réduit également la gêne provoquée par les alarmes, pour les clients comme pour le personnel de caisse.

“Avec le lancement de l’antenne Checkout, nous faisons un grand pas vers la réconciliation de la convivialité et de la sécurité dans le secteur du retail alimentaire”, explique Dennis Brian, Directeur commercial de la division Food Retail de Nedap. “Cette antenne est installée à la fin du tapis de la caisse, avant le terminal de paiement. Il permet au personnel de caisse comme au client d’avoir un œil sur le dispositif tout au long du processus. Le personnel peut répondre plus naturellement face à une alarme discrète, pour convertir les pertes potentielles en ventes. On évite ainsi les situations stressantes et sonores en caisse, rendant l’expérience d’achat plus agréable pour tous, tout en améliorant le niveau de sécurité des articles. On atteint ainsi des taux de réponse aux alarmes bien plus élevés qu’avec les systèmes EAS traditionnels placés aux sorties des magasins, sans avoir à recruter des vigiles.”

Compatible avec les caisses existantes et les nouvelles installations
Nedap a déjà intégré la technologie d’antenne Checkout au matériel de plusieurs fabricants réputés. En plus de faciliter l’intégration, cette démarche permet d’obtenir une meilleure finition et de faire un usage optimisé de l’espace des caisses. L’antenne Checkout peut également être installée sur les caisses existantes et occupe toujours moins d’espace que la plupart des types d’antenne.

Pour en savoir plus, rendez-vous sur: https://www.nedap-retail.com/sectors/food/

Checkout Antenna

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Media contact:
Ilse Protsman
Marketing Communications Manager
 +31 (0)544 47 19 18
+31 6 55 41 51 67
ilse.protsman@nedap.com
www.nedap-retail.com 

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